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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of ANNA Michael

ANNA Michael

December 26, 2024

5  out of  5
rating by ANNA Michael
"Had a great experience dealing with Hailey regarding our policies. Her professionalism and knowledge was exemplary. Having quality employees who are ready to help with any question is the main I remain loyal."
We responded:
"Anna, Thank you so much for your kind words! We're thrilled to hear that Hailey was able to assist you so effectively and that her professionalism and knowledge made a positive impression. We truly value your loyalty, and we're committed to providing the best service possible. If you ever have any more questions or need further assistance, don't hesitate to reach out. We appreciate your feedback!"
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Cole

December 19, 2024

5  out of  5
rating by Cole
"Great customer service! Always able to help me out whenever I have questions or need assistance. Thanks Stephen & team!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service. Our team works hard to ensure all our customers feel supported and valued. If you ever have more questions or need assistance in the future, don’t hesitate to reach out. We appreciate your business!"
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KeVese Michael

December 11, 2024

1  out of  5
rating by KeVese Michael
"Worst insurance company ever. Company misleads and lies to their customers. How can you let go of customers for claim counts? Isn’t that what I pay a premium for?? On top of that, extreme lack in communication. Your company is quick to email me about a missed payment. Contact me about everything related to my policy…"
We responded:
"Hi KeVese, I'm sorry to hear about your experience. Your feedback is valuable to us, and we genuinely care about your concerns. I know my team has been able to assist you in this matter regarding State Farms Claims/Underwriting decisions. If you need any additional assistance, please reach out to me directly at stephen@buckleysf.com"
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Joy McNeil

December 5, 2024

5  out of  5
rating by Joy McNeil
"Awesome agent highly recommend"
We responded:
"Thank you for your kind words and high recommendation! We're thrilled to hear that you had a positive experience with our agency. Your support means a lot to us."
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Marvin Wright

November 21, 2024

5  out of  5
rating by Marvin Wright
"Very friendly, helpful and knowledgeable staff."
We responded:
"Thank you for your kind words! We're delighted to hear that you found our staff friendly, helpful, and knowledgeable."
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Christina S

November 20, 2024

5  out of  5
rating by Christina S
"Katrina with State Farm is the epitome of excellent customer service! She helped me get my situation resolved, customized a better insurance fit for me & was completely relatable when talking to her."
We responded:
"Thank you, Christina, for your kind words! We're thrilled to hear that Katrina provided excellent customer service and helped you find the right insurance fit. Your satisfaction is our priority, and we appreciate your feedback."
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LACHUNDA HUNTER

October 2, 2024

5  out of  5
rating by LACHUNDA HUNTER
"Brian Harwood was wonderful. Very easy and understanding. Really recommend him."
We responded:
"Thank you for your kind words about Brian. We're thrilled to hear that he provided you with excellent service. Your recommendation means a lot to us."
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Percy Rowling

September 13, 2024

5  out of  5
rating by Percy Rowling
"Really sweet and patient customer service I’m very happy with the price and help I received from Statefarm, thank you guys a million!"
We responded:
"Thank you for your kind words! We're thrilled to hear that you had a positive experience with our customer service and are happy with the price and assistance provided. Your satisfaction is our priority."
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Makynna Summers

August 8, 2024

5  out of  5
rating by Makynna Summers
"Made a small error on an insurance policy, and as soon as I emailed Stephen was quick to help and solved my problem in as little as 10 minutes!"
We responded:
"Thank you, Makynna, for your kind words! We're glad to hear Stephen could quickly resolve your issue. Your satisfaction is our priority, and we appreciate your trust in our service."
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Reagan Gales

July 31, 2024

5  out of  5
rating by Reagan Gales
"Great and quick service!"
We responded:
"Thank you, Reagan, for your kind words and 5-star rating! We're thrilled to hear you appreciated our quick service."
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anaiya broadie

July 30, 2024

5  out of  5
rating by anaiya broadie
"Brian was extremely awesome and helpful! Great guy he helped me get renters insurance. Answer all questions I needed answer. He also explained everything to me that I didn’t know about when getting car insurance. I will definitely be signing with state farm and leaving my current insurance company! 100/10. thanks BRIAN!"
We responded:
"Thank you, Anaiya! We're thrilled to hear about your positive experience with Brian. It's great to know he could assist you with renters and car insurance. Welcome to State Farm!"
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Abigail West

July 25, 2024

5  out of  5
rating by Abigail West
"Stephen is great! He’s very friendly and professional. He makes handling all of your insurance needs a breeze!"
We responded:
"Thank you, Abigail, for your kind words! We're thrilled to hear that Stephen made your insurance experience smooth and pleasant. Your satisfaction is our top priority, and we appreciate your trust in us."
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Luke Checchio

June 10, 2024

5  out of  5
rating by Luke Checchio
"Stephen was extremely helpful with changing my policy in anticipation of a big move! Made the process very stress free and saved a ton of money on insurance with him."
We responded:
"Thank you for sharing your positive experience, Luke! We're glad to hear that our team was able to assist you with your policy change and save you money. We appreciate your feedback and look forward to continuing to serve you."
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Joshua Sledge

June 10, 2024

5  out of  5
rating by Joshua Sledge
"They helped me save money on my renters insurance and auto policy, thank you!"
We responded:
"Thank you for choosing us to assist with your auto and renters insurance needs, Joshua!"
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Amya Watson

May 6, 2024

5  out of  5
rating by Amya Watson
"Stephen was so helpful and nice!"
We responded:
"Thank you for the great review!"
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Bryson Rogers

April 19, 2024

5  out of  5
rating by Bryson Rogers
"Stephen and his team provided TOP quality customer service. They answer every question I had with patience as we navigated some policy changes. I can’t recommend them enough! 10/10."
We responded:
"Thank you for the kind words, Bryson! We're thrilled to hear about your positive experience with our team. We're always here to help with any questions or policy changes you may have. Thank you for recommending us!"
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Ms. Bentley

April 10, 2024

1  out of  5
rating by Ms. Bentley
"Sondra was supposed to assist me in securing a better rate but instead caused me to incur a “short rate fee” from my previous insurers. Even after calling to request a new agent the representative neglected to inform me that in order for the change to go through I would need to respond “confirm” to the confirmation email sent. There always seems to be some sort of issue. It’s a no for me. Negative stars. Do not recommend."
We responded:
"Ms. Bentley, when you signed up with your prior insurance company there would have been information regarding a short rate cancellation. We are not in control of the other insurance companies cancellation processes - that is the responsibility of the insured to confirm with their current company if there is a penalty for switching mid-term. "
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Rebecca Bailey

April 5, 2024

5  out of  5
rating by Rebecca Bailey
"A1 customer service all around from phone calls to texts. Super quick to fix any issue you have!! ☺️☺️"
We responded:
"Rebecca, Thank you for taking the time to leave us a review! We pride ourselves on great customer service and we're happy to hear we were able to do just that for you. Thank you for being a part of our State Farm family!"
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Twist-N-Shout Admin, Amber & Arianna

March 4, 2024

5  out of  5
rating by Twist-N-Shout Admin, Amber & Arianna
"We love working with Stephen and his team! Elizabeth recently helped me with life insurance and we do all of the other things with them as well! Home, car, business you name it Stephen and his team are THE best customer service"
We responded:
"Thank you for your kind words! We're thrilled to hear about your positive experience with our team. We appreciate your trust in us."
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Coach Nicole Renee

January 4, 2024

5  out of  5
rating by Coach Nicole Renee
"Whenever I contact the office, I am always greeted with a high level of professionalism. I spoke with both Riah and Darlene today and they were both amazing."
We responded:
"Thank you so much for the kind review. We are so appreciative of you!"
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Angela Glenn

January 4, 2024

5  out of  5
rating by Angela Glenn
"Riah was Great. I would do business with her anytime"
We responded:
"We appreciate the review, Angela!"
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Antoinette Lewis

January 4, 2024

5  out of  5
rating by Antoinette Lewis
"Great customer service"
We responded:
"Thank you for trusting our agency with your insurance needs. "
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Donald Etheridge

December 4, 2023

5  out of  5
rating by Donald Etheridge
"Sondra offered excellent customer service and expertise!"
We responded:
"Thank you for the review, Donald!"
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Jakeeh Williams

November 14, 2023

4  out of  5
rating by Jakeeh Williams
"Very professional. Got me in at a competitive price. Did mess up my email but that's okay"
We responded:
"Thank you for the review. We are sorry for the confusion in your email."
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Marleigh Griffin

November 8, 2023

5  out of  5
rating by Marleigh Griffin
"Sondra was great! Very helpful but also very personable, she didn’t just talk to me about the policy, she made conversation to get to know my family and find which policies were best for us"
We responded:
"Marleigh- Thank you for the amazing review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs. We are thrilled you are happy with your experience with Sondra. Thank you for trusting us with your insurance needs!"