State Farm® Insurance Agent Stephen Buckley

"Shondra Jones was very knowledgeable and helpful. My experience was very warm, funny, and professional. I enjoyed speaking with her learning the discounts and State Farm offers."

"Sondra at Stephen Buckley State Farm is the best! And very pay"

"Katrina is super friendly, and informative! Great asset to the company!"

"Hailey has been extremely helpful for the issuance of new auto policy after moving states and changing insurers. There was also a car sale and new purchase thrown in to make it more fun, and it was a smooth process throughout"

"Katrina is great and always super helpful. She spend 30 min with me going through all of my coverage and helping me understand the details. She is educated, knowledgeable and very pleasant!"

"Great customer experience Katrina! She was very helpful and patient! Thank you!"

"Insurance is one of those things we’re told we need, and honestly, it’s something we really can’t afford to go without\. Yet, it’s rare to find someone who takes the time to explain it in a way that actually makes sense and helps you understand what you’re paying for and what your coverage truly includes\.

Katrina took the time to thoroughly walk me through my coverage and made sure I understood it well enough to make an informed decision about what was right for me\. What stood out most was not only how knowledgeable she was, but how genuinely excited she was to educate me and make sure I felt confident in my decision\.

I truly wish there were more insurance agents like Katrina\. She made what can often feel like a confusing and overwhelming process feel simple, transparent, and empowering\."

"I want to give a special shout-out to Katrina with Stephen Buckley State Farm for providing amazing customer service. She has been professional, responsive, knowledgeable, and genuinely helpful throughout the process. It’s refreshing to work with someone who truly cares about her customers and goes the extra mile to make sure everything is handled properly.
Thank you, Katrina, for your outstanding service! Highly recommended!"

"Courteous and great help! Katrina gives immediate responses."

"100% one of the best offices I have ever dealt with. They always go above and beyond for their clients."

"Very professional team always willing to help."

"I left an after hour voicemail message to add full coverage to one of my vehicles and Hailey got right on it!! She also sent me the updated policy and IF cards. Thanks a bunch!!"

"Katrina was very helpful in getting me the correct documents to be able to turn it in my leasing office. She was fast and effective."

"Hailey was so sweet and efficient! She answered my questions and created my insurance book before we even got off the phone! That’s exceptional customer service! Thanks Hailey!"

"I switched to this State Farm agency after being with GEICO for more than 10 years, bringing over three vehicles and our homeowners insurance. Unfortunately, the experience has made me regret switching.

Since signing up in June, there has been one communication issue after another. I disclosed an incident from 2023/2024 during the original quote, only to later learn that underwriting was increasing our rate because of that same incident. Had the potential rate change been clearly communicated before I canceled my previous coverage, I would not have switched.

We also explained that our home had already been purchased earlier in the year, yet we later received a call regarding inspecting our “new home” before we purchased it. I was told this was a third-party company, but customers should not have to figure out which part of the process belongs to State Farm versus a vendor. It is all part of the same customer experience.

I was also given a payment date that was supposedly being moved to June 28, only to receive communications reflecting different due dates.

Now, approximately TWO MONTHS after starting the policy, I received another call asking basic information about our home, including how many bedrooms we have. Why wasn’t this information properly collected and confirmed when the homeowners policy was established?

The most frustrating part is that we were considering moving coverage for additional properties to State Farm. Based on this experience, I am not comfortable doing so.

I am not looking for a credit, refund, special rate, or free service. I simply expect accurate information, consistent communication, proper documentation, and competent handling of our policies. Insurance is a service we PAY for, and customers should not have to repeatedly manage communication breakdowns between agents, underwriting, billing, and third-party vendors.

After more than a decade with my previous insurer, I expected switching companies to be relatively straightforward. Instead, this has been an unnecessarily frustrating experience and has left me seriously questioning my decision to switch.

I hope management takes this feedback seriously and improves the communication, training, and processes within the agency."

"Katrina my state farm agent was over the top with customer service today and everyday. Every single request I've needed last minute or not she has helped me with with not a single complaint. Katrina you are by far meant to serve and help others as you do. You put your best in it and I couldn't appreciate you more. May God continue to richly bless you. Thank you!!
Ms Denise"

"Customer service at Stephen Buckley insurance agency deserves more than 5 stars! Thank you Darlene for always taking the time to listen and answer any question I have."

"Sondra is great and easy to work with:)"

"i don’t think i have ever found someone more patient and understanding, grateful to have been able to worked with sondra jones! 10/10"

"Did a great job!"

"Sondra Jones was simply amazing! She provided the utmost in customer service skills, and information regarding home, auto, & E&O insurance. Sondra was friendly, knowledgeable, answered my questions, and followed up consistently which was appreciated.

She also offered valuable insight, recommendations and guidance regarding various insurance products. Many years ago, my family and I were State Farm customers and left the company due to various concerns at that time…

Sondra Jones’ savvy customer service skills, knowledge, and friendliness is the key to my return to State Farm… 🤗"

"Very professional! thanks Katrina !"

"Hailey reinstated my policy and provided top-notch customer service!"

"Katrina provides the best customer service I've seen in a while. I had an issue with my account and she pushed until it was resolved. THANK YOU!"

"Hailey at State Farm was fantastic! I needed to add my daughter to our auto insurance ASAP, and she took care of it quickly and efficiently. She made the process easy and stress-free. Excellent customer service!"