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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dana Griffis

Dana Griffis

October 23, 2025

5  out of  5
rating by Dana Griffis
"Katrina offered excellent customer service regarding a change in my auto insurance policy. She explained the process and informed me on what to expect. I appreciate Katrina’s expertise and kindness."
We responded:
"Dana, Thnk you so much for your kind words! We're thrilled to hear that Hailey provided you with excellent assistance and took the time to patiently address your questions and concerns. We appreciate your trust in us and are always here to help you and your family members with any insurance needs."
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Rishonda Shankle

October 23, 2025

5  out of  5
rating by Rishonda Shankle
"Hailey was so sweet and efficient! She answered my questions and created my insurance book before we even got off the phone! That’s exceptional customer service! Thanks Hailey!"
We responded:
"Thank you, Rishonda, for your kind words about Hailey. We're glad to hear she provided you with exceptional service and efficiently handled your insurance needs. Your feedback is greatly appreciated."
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Kylie Nguyen

October 21, 2025

5  out of  5
rating by Kylie Nguyen
"Sondra is great and work fast to find good policies for me. Highly recommend her!"
We responded:
"Thank you, Kylie, for your kind words about Sondra. It's great to hear she was able to assist you efficiently. We appreciate your recommendation!"
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Aashish D

October 16, 2025

5  out of  5
rating by Aashish D
"Just became a client after a wonderful conversation with Sondra about my car insurance. She was extremely professional from the start and cleared up all my questions without any problems. Also very kind and easy to talk to. Would absolutely recommend her to anyone!"
We responded:
"Thank you, Aashish, for sharing your experience with us. It's great to hear that Sondra was able to assist you with your car insurance needs so effectively. We appreciate your recommendation and look forward to serving you in the future."
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William Wade

October 15, 2025

5  out of  5
rating by William Wade
"My Statefarm office is with Stephen Buckley and my agent is Katrina. She's awesome, anytime I've reached out she got back with me same day as well as resolved any issues I had. Professional, prompty and personable is how I would best describe my service here. Would highly recommend."
We responded:
"Thank you, William, for your kind words about Katrina and our office. We're glad to hear that you've had a positive experience with our team. Your recommendation means a lot to us."
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Laurie Alicke

October 15, 2025

5  out of  5
rating by Laurie Alicke
"Haley (sp?) is so easy to work with and always takes care of my questions and requests quickly and professionally!! I very much appreciate her!!"
We responded:
"Thank you, Laurie, for your kind words about Hailey. We're glad to hear she has been helpful and responsive to your needs. Your feedback means a lot to us. Take care!"
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Erica Worek

October 15, 2025

5  out of  5
rating by Erica Worek
"Hailey was very easy to work with and detailed when asking questions. Able to resolve my concern within minutes and got me all set up! Highly recommend this team."
We responded:
"Thank you, Erica, for your kind words about Hailey and our team. We're glad to hear that your concerns were resolved quickly and that you had a positive experience. Your recommendation means a lot to us."
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Windy Simpson

October 11, 2025

5  out of  5
rating by Windy Simpson
"State Farm - Sondra is a GEM! Sondra was incredibly patient, personable, and knowledgeable in explaining the differences between term and whole life insurance, which really helped me make the best decision for me and my family. She took her time to break down the pricing clearly and guided me through the entire process of selecting the right coverage. I truly appreciate her professionalism, warmth, and dedication. Thank you, Sondra!"
We responded:
"Thank you, Windy, for your kind words about Sondra. We're glad to hear she was able to assist you with your insurance needs and provide clarity on your options. Your feedback means a lot to us."
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Tonya Caldwell

October 7, 2025

5  out of  5
rating by Tonya Caldwell
"Sondra goes above and beyond for her customers"
We responded:
"Tonya- Thank you for trysting us with your insurance needs!"
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CNlika

October 4, 2025

5  out of  5
rating by CNlika
"As a current customer at State Farm, this location has been a wonderful experience. I originally started with a different agent, and I'm so glad I was able to transfer to this one. The staff has been consistently amazing, from my first interactions a few years ago to my recent call. Most recently, I spoke with Katrina, one of the customer service representatives. She was incredibly polite and informative, taking the time to share helpful details I wasn't aware of, such as State Farm's estate planning pamphlets. It was truly a pleasure speaking with her. Overall, my experience with this location has been excellent. I would recommend my friends and family to do business with this Agent at this location."
We responded:
"Thank you so much for your kind and detailed review! We're thrilled to hear that your experience with our office has been wonderful and that our team, especially Katrina, has provided you with exceptional service. We truly appreciate your recommendation and look forward to continuing to serve you, your friends, and your family. If you ever need anything, please don’t hesitate to reach out!"
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Russ Shaw

October 2, 2025

5  out of  5
rating by Russ Shaw
"Client of Stephen's State Farm office since July 2023. My daughter attends college in NC & Hailey Carter @ SF handles her off campus rental insurance. She is meticulous in her work & replies to your questions immediately. Highly recommend for your insurance needs."
We responded:
"Russ, Thank you for your kind words and for trusting us with your insurance needs over the past couple of years. I truly appreciate your business. We're glad to hear that Hailey has been attentive and responsive in assisting with your daughter's rental insurance. Your recommendation means a lot to us!"
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K D

September 25, 2025

5  out of  5
rating by K D
"Hailey is very knowledgeable. Every time my family and I have called in for any reason, she goes the extra mile to figure out, and explain everything until we completely and clearly understand. Would definitely recommend! She’s Awesome! Thank you once again!"
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that Hailey has consistently provided you and your family with knowledgeable and thorough support. Your satisfaction is our top priority, and we’re here whenever you need us!"
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Sharee Graves

September 23, 2025

5  out of  5
rating by Sharee Graves
"I can’t say enough good things about Katrina! From the very beginning, she has been professional, knowledgeable, and incredibly patient in explaining all of my options. She truly goes above and beyond to make sure I understand my coverage and feel confident in my choices. Anytime I’ve had a question, big or small, Katrina has been quick to respond and always so kind. It’s clear she genuinely cares about her clients and works hard to make the process easy and stress-free. If you’re looking for an insurance agent who is trustworthy, dependable, and truly dedicated, Katrina is the one! Contact Stephen Buckley State Farm and ask for Katrina."
We responded:
"Thank you, Sharee, for your kind words about Katrina. We're delighted to hear how her professionalism and dedication have made a positive impact on your experience. Your feedback means a lot to us!"
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Manoj Ghangas

September 18, 2025

5  out of  5
rating by Manoj Ghangas
"Katrina helped with all possible options and is very friendly"
We responded:
"Thank you, Manoj, for your feedback! We're glad to hear that Katrina was able to assist you with all the options and that you found her friendly. We appreciate your support and look forward to serving you again."
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Angelo Zingaretti

September 17, 2025

5  out of  5
rating by Angelo Zingaretti
"Darlene is easy to work with, responsive, and knowledgable regarding the various insurance products offered. She also keeps you updated from quote to policy with details and explanations. A great experience."
We responded:
"Angelo, we truly appreciate you taking the time to share your experience. Darlene is a valued member of our team, and we're glad she could make the insurance process smooth and informative for you. Thank you again for your business!"
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Matt Delgado

September 17, 2025

5  out of  5
rating by Matt Delgado
"Steven Buckley and his awesome team always provide top notch service. Thank you!"
We responded:
"Thank you, Matt, for your kind words about our team. We're glad to hear that our service meets your expectations. Your feedback is greatly appreciated!"
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Arnaldo Perez

September 4, 2025

5  out of  5
rating by Arnaldo Perez
"They have a good concept of customer service, they try to find a solution to any problem you have, thank you for their services."
We responded:
"Thank you, Arnaldo, for your kind words and the 5-star rating. We're glad to hear that our team could assist you effectively. Your feedback is greatly appreciated."
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Sara Lagueb

September 3, 2025

5  out of  5
rating by Sara Lagueb
"Katrina was super helpful. She provided excellent customer service."
We responded:
"Thank you, Sara, for your feedback. It's great to hear that Katrina provided you with excellent customer service. We appreciate your support!"
Profile photo of Emani Howard

Emani Howard

September 2, 2025

5  out of  5
rating by Emani Howard
"Sondra was very kind, knowledgeable, and helpful. I was able to get a new policy started very quickly."
We responded:
"Thank you, Emani, for your feedback. We're glad to hear that Sondra was able to assist you efficiently with your new policy. We appreciate your support!"
Profile photo of Gwen Segers

Gwen Segers

August 20, 2025

5  out of  5
rating by Gwen Segers
"Darlene was awesome, a joy to work with and knew her craft. Would definitely recommend talking with her and the State Farm team."
We responded:
"Thank you, Gwen, for your kind words about Darlene. It's great to hear that she made your experience enjoyable and informative. We appreciate your recommendation and look forward to assisting you in the future. Take care!"
Profile photo of Derek Tocado

Derek Tocado

August 18, 2025

5  out of  5
rating by Derek Tocado
"Katrina Messex was fantastic. She was very friendly and also showed a high level of urgency when helping me get what I needed done. 5 stars all the way"
We responded:
"Thank you, Derek, for your feedback! It's great to hear that Katrina provided you with friendly and efficient service. We appreciate your 5-star rating and look forward to assisting you again."
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Tahj Orlando

August 15, 2025

5  out of  5
rating by Tahj Orlando
"Great service!!"
We responded:
"Thank you, Tahj, for your feedback! We're glad to hear you had a great experience with our service. If you need anything else, feel free to reach out."
Profile photo of Sara Summers

Sara Summers

August 14, 2025

5  out of  5
rating by Sara Summers
"Hailey was excellent, when no one else would listen I knew I could count on her to get things done!"
We responded:
"Thank you, Sara, for your feedback! We're glad to hear that Hailey was able to assist you when you needed it most. Thank you again for your business!"
Profile photo of Sarah Carder

Sarah Carder

August 13, 2025

5  out of  5
rating by Sarah Carder
"Katrina went above and beyond assisting with a complex insurance transfer from one car to another. There was coordination between State Farm, the DMV and myself and she was extremely helpful in answering many questions and walking me through the process. Katrina was quick to respond to emails and phone calls and was very professional and courteous during every interaction. I highly recommend Katrina for any insurance needs."
We responded:
"Thank you very much, Sarah, for taking the time to share your detailed experience with Katrina. It's truly great to hear how she assisted you with the insurance transfer and provided excellent support throughout the entire process. Your thoughtful recommendation means a great deal to us and is greatly appreciated."
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Bryce McGlothlin

August 12, 2025

5  out of  5
rating by Bryce McGlothlin
"Stephen and his team have always been world class with communication, professionalism, and taking care of my insurance needs. I hold both car and renter's insurance policies with his office, and have worked consistently with Hailey Carter on his team who has been very responsive, caring, and professional any time I reach out! I recommend anyone who uses State Farm as their insurance provider and lives in the Charlotte area to reach out to Stephen's office, you'll be in great hands."
We responded:
"Thank you very much, Bryce, for your thoughtful and detailed review. It's truly great to hear that our dedicated team, especially Hailey, has been able to meet your insurance needs with the utmost professionalism and genuine care. We sincerely appreciate your kind recommendation and look forward to continuing to support you in the future."